Delivery and returns
How it reaches you, and what happens if it is not right.
The short version, in plain words. The formal policies are linked at the bottom and say the same thing at greater length.
UK delivery £3.99
Every posted order is sent by Royal Mail standard delivery for £3.99.
Vouchers by email
Gift vouchers arrive by email as soon as they are paid for, and are valid for 12 months.
14 days, unopened
An unopened Bloom Signature can be returned or exchanged within 14 days of delivery.
Your rights, always
If anything is faulty or not as described, the Consumer Rights Act 2015 has you covered.
After you order
What happens next depends on what you chose
Every posted order is sent by Royal Mail standard delivery for £3.99. Everything posted arrives in the marigold box, and we email you the moment it leaves us. We deliver to UK addresses only.
- Bloom Signature
- Made from our existing range and posted to you. We email you the moment it is on its way.
- Mould and Mirror
- After you order, we email you a booking link for your chosen artist. Your mould is created at a face to face appointment, then your Bloom is made within 14 days and posted to you.
- Mould Bank
- Booked directly with your artist.
- Fitting
- Booked directly with your artist.
- Gift voucher
- Emailed as soon as you pay.
Returns
Every Bloom is made for one person
Bloom Signature is ready-made. You have 14 days from the day you receive it to return or exchange it, as long as it is unopened, at your own cost. Once opened, for hygiene reasons, it cannot be returned or exchanged for a change of mind.
Mould and Mirror is made to order, so it cannot be returned for a change of mind. You can cancel within 48 hours of placing your order for a full refund.
Fittings and moulds are booked directly with Amanda Jo in Wallsend or Megan Jones in Durham. Fittings are non-refundable, and moulds have a 48 hour cancellation policy with your artist. Both fees are credited against your Bloom.
Gift vouchers can be cancelled within 14 days of purchase if they have not been used. Vouchers and credit codes are valid for 12 months.
If something is wrong
Tell us, and we will put it right
If your Bloom arrives damaged, faulty or not what you ordered, email [email protected] as soon as you can, with your order number. None of the rules above take away your rights under the Consumer Rights Act 2015, whatever you bought.
Every piece is handmade and one of a kind, so slight natural variations in colour, texture and finish compared to the photos are normal rather than a fault.
If a parcel is lost or damaged on its way to you, that is ours to sort out, not yours.